How It Works
Initiate your request
Raise your return or exchange request within 3 calendar days of delivery. After this window, requests cannot be accepted.
We arrange pickup
Once approved, we schedule a reverse pickup. Pack the item with all original tags, packaging, and your invoice enclosed.
Quality inspection
Every return goes through a mandatory quality check within 1–2 business days of us receiving the item.
Resolution
Your exchange is dispatched or refund processed within 3–4 business days of approval. Bank processing may add 2–3 additional days.
Conditions for Return & Exchange
Every item must meet all of the following conditions at the time of return:
- Unused, unworn, and unwashed
- All original tags, labels, and seals intact
- Returned in original packaging
- No signs of wear — stains, perfume, makeup, deodorant, or damage
- Invoice or order confirmation included
- Clear photo or video evidence provided for damage, defect, or incorrect item claims
Broadway reserves the right to decline returns that fail the quality inspection. Items that do not pass will be shipped back to you.
Valid Reasons to Exchange
- Size mismatch — same product only, subject to stock availability
- Manufacturing defect
- Damaged item received
- Incorrect item delivered
If your requested size is unavailable, a refund will be issued instead. Only one exchange is permitted per item.
Non-Returnable Items
The following categories cannot be returned unless received in a damaged or defective condition:
Processing Fees at a Glance
| Type | Fee |
|---|---|
| Exchange | Free |
| Refund via pickup | ₹200 deducted |
| Refund via store drop-off | Free |
Refund Timeline
| Stage | Timeline |
|---|---|
| Quality Inspection | 1–2 business days after receipt |
| Refund Processing | 3–4 business days post-approval |
| Bank / Gateway Credit | 2–3 additional business days |
Need Help?
Reach our support team within your 3-day window.