Once your order is placed, you’ll receive a confirmation email and SMS with a tracking link. You can also log in to your Broadway account and check “My Orders” for updates.

Orders are delivered within 2-4 business days max, depending on your location and product availability. We also offer 3 hour deliveries on certain products, depending on your location. We’ll keep you updated via email and SMS every step of the way

Express delivery is available on select products and locations. The option will appear at checkout if your pin code is eligible.

We comply with Brand/seller’s return policy (which can range from no-returns to 10 day returns - be sure to check on the product detail page!) provided items are unused and in original packaging with tags intact. Some categories (like beauty, innerwear, and accessories) are non-returnable for hygiene reasons.

Go to “My Orders,” select the item you want to return, and follow the steps to schedule a reverse pickup. Once we receive and verify the item, your refund or exchange will be processed.

We accept all major prepaid payment modes: credit and debit cards, UPI, and net banking,. Cash on Delivery (COD) is currently not accepted.

We’re sorry about that! Please contact our customer support within 72 hours of delivery (with an image of the product as received) and we’ll arrange a replacement or refund post evaluation.

Orders can be canceled before they are shipped. Once dispatched, cancellation isn’t possible — but you can always initiate a return once the order is delivered. We don’t allow modification post order placement yet.

Currently, we ship across India. Stay tuned for updates on international deliveries.

You can reach us via email at wecare@broadway.com or call our customer care number +91-9867677550 from 10 AM to 7 PM (Mon–Sat) for any queries related to your online order

In most cases, yes. However, certain online/offline-exclusive promotions or store events may result in price differences.

We currently do not offer that, but stay tuned for this feature!

Not yet, but soon you will be able to check the availability of the product at your nearest store. You can call at +91-9867677550 to check the availability in the meanwhile.